Contact Us

Can’t find the answer to your question on our FAQ or Video Tutorial pages?  Send us an email and we will respond back within 48 hours.  Or for an instant response, try Skype.

Gold Members: Be sure and include your correct User ID in order to be routed properly for priority support.

Interested in becoming a Gold Member?  Details u 

Most issues can be resolved by performing a memory reset on your phone.  If you are experiencing a technical issue, please try the following before contacting Tech Support:

  1. • Push and hold the HOME and POWER button until the device powers off and you see the Apple logo (very important to keep holding the two buttons until you see the logo).  Once you see the Apple logo, release the two buttons and wait for the device to boot (will take a couple of minutes to do so).

How do I know what OS version I’m using on my iPhone/iPod?  Go into SETTINGS / GENERAL / ABOUT.  Look at the line VERSION at the bottom of the screen.

How do I know what Home Inventory™ version I’m using?  Go into the SETTINGS tab in the Home Inventory™ app and look at the last item listed.


Disclaimer:  When contacting us for tech support, by clicking the SEND button below in the Email Us form you are giving permission to our support team to examine your account in order to resolve your issue.  We strive to resolve issues quickly and in as few emails as possible.  In most cases access to your account will need to be performed.  For your protection your password will be reset in order for us to gain access.  Once the problem has been resolved we will email you the changed password so you can log into your account and change your password bak to the original.

You can contact us via Skype as well. Whether you want to talk live or in a chat window, we are here to assist. Customer Service hours are 9 AM to 5 PM (PCT). Please see the status logo below. Clicking the logo with connect you instantly.

If you would like to contact us using Skype you must have it preinstalled on your computer.  To download your free copy of Skype, please click the link below.

Email Us

You can also send us a letter.  Our mailing address is:

Write Us

Gotta Have It! Software
222 N. Rose Street
Suite 411
Burbank, CA 91505